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General Ordering Information
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Our Service Commitment
- We ship all in stock orders within 24-48 hrs.
(excluding weekends and holidays). If an item is out of stock
or there is any other reason for a delay you
WILL be contacted. Most orders are shipped via Priority
Mail. This means you could have you order in 1 - 3 days.
UPS Ground orders can take longer depending on your location.
Click Here
to view our UPS transit time chart.
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Phone and Fax Orders - We are happy to take phone and fax orders. To order
via phone call: 1.888.494.8736 or Fax orders to 1.920.822.1108.
Please Note: Orders placed via our website are always processed
first.
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Back Orders - We do
not ship "backorders". If we are out of stock, your will be
notified so that you can select a replacement and we will notify you
when the item is back in stock so that you may reorder.
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Credit Card Orders
- We accept Visa, MasterCard, and Discover. If you
do not wish to enter your credit card via our shopping cart you may
call us and we will be happy to take your information over the
phone. Please Note: Our website is secure and phoning in your
number may cause a delay in your order processing. When entering
your card number please double check that it is correct. This
is the leading cause for order delays
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Checks
- Once your order is received, we
will pack it, determine final order total and send an email with the
actual total. Please mail your payment to:
Smalti.com
PO Box 914
Pulaski, WI 54162
Privacy Policy
- Smalti.com and
WitsEnd Mosaic are serious
about protecting your credit card, personal data and your PC.
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We
guarantee that every transaction you make at will be
100% safe because we use the highest levels of SSL (Secure Sockets
Layer) available. This ensures that all information you send to us
via the World Wide Web will be encrypted.
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Smalti.com and WitsEnd Mosaic do not sell or give away your personal information,
including your email address, to anyone for any purpose.
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We
do not collect email address from other sources. If you are
receiving our newsletters it is because your have ordered from us or
joined our mailing list.
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We
will never ask you to email us your credit card information.
We will call and speak with you directly for any sensitive
information.
NEVER send it to us via
email!
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All
of our PCs are protected by respected commercial anti-virus
programs that are automatically updated on a regular schedule.
Additionally, virus scans of every file on our system are effected
weekly and every incoming and outgoing is scanned for viruses as
well.
International Orders
We are happy to ship
anywhere in the world.
Place your order on-line (use an
'x' for any line that does not apply to your address). Keep in mind that some countries may charge you a
separate 'duty' charge after you receive your goods. The rate
depends on the country. We are not responsible for duty or broker
fees charged by your country or postal service. If we cannot ship via Global Priority we will email you your shipping
options before processing your order.
International orders will automatically
be sent via Global Priority.
Orders under 3.5 lbs. cost of $10.95 USD
(Canada & Mexico) $12.95 USD (all other countries).
Orders over 3.5 but less than 20 lbs.
cost of $25.95 USD (Canada & Mexico) $41.95 USD (all other countries).
Global Priority can take from 4 to 8
days, depending on where you are.
Global Priority is not available to Italy or
Russia.
For Orders in
Australia and New Zealand see
www.smaltiaustrailia.com
Return/Exchange Policy
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We want you to be a happy Smalti.com customer!
You may unconditionally return any item purchased if you are not
satisfied. We will refund the cost of the item (not including
shipping) purchased within 30 days.
Contact us
and
let us know that you are making a return. In your return package,
include a copy of your invoice and reason for return. Once receive
and verify the return, we will credit your account promptly.
Returns via the US Postal
Service ship to:
Smalti.com
PO Box 914
Pulaski, WI 54162
All other shipping methods
(UPS, FedEx, etc.)
Smalti.com
143 N. St. Augustine St.
Pulaski, WI 54162
Software, sample boards, books, opened tools, golds, videos and special
orders are non-returnable.
All returns made after 30 days of the order will be subject to a 15%
restocking fee. Discontinued items and clearance items are not
eligible for return or refund unless defective.
Yes,
sometimes we make mistakes! And when we do, we WILL fix it. Please
report any damage or defect within 48 hours of receipt of order and a
replacement will be sent immediately. A digital photo of the damage
and packaging is appreciated but not necessary.
All
Clearance and discontinued item sales are FINAL.
To avoid returns, feel free to request a free
sample by sending an
email. Please
be specific as to which color (please use color numbers) you would
like the sample of and include your complete mailing address. We
reserve the right to limit the number of samples. Aureo and Orsoni
Gold not included.
Please call 1-888-494-8736 if you
have any questions.
Thank you for
shopping at smalti.com ! !
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