Ordering Info Policies

 

General Ordering Information

  • Our Service Commitment - We ship all in stock orders within 24-48 hrs. (excluding weekends and holidays). If an item is out of stock or there is any other reason for a delay you WILL be contacted.  Most orders are shipped via Priority Mail.  This means you could have you order in 1 - 3 days.  UPS Ground orders can take longer depending on your location. Click Here to view our UPS transit time chart.

  • Phone and Fax Orders - We are happy to take phone and fax orders.  To order via phone call: 1.888.494.8736 or Fax orders to 1.920.822.1108.  Please Note: Orders placed via our website are always processed first.

  • Back Orders - We do not ship "backorders".  If we are out of stock, your will be notified so that you can select a replacement and we will notify you when the item is back in stock so that you may reorder.

  • Credit Card Orders - We accept Visa, MasterCard, and Discover.   If you do not wish to enter your credit card via our shopping cart you may call us and we will be happy to take your information over the phone.  Please Note: Our website is secure and phoning in your number may cause a delay in your order processing. When entering your card number please double check that it is correct.  This is the leading cause for order delays

  • Checks - Once your order is received, we will pack it, determine final order total and send an email with the actual total.  Please mail your payment to: 

Smalti.com

PO Box 914

Pulaski, WI 54162

 

Privacy Policy

  • Smalti.com and WitsEnd Mosaic are serious about protecting your credit card, personal data and your PC.
  • We guarantee that every transaction you make at will be 100% safe because we use the highest levels of SSL (Secure Sockets Layer) available. This ensures that all information you send to us via the World Wide Web will be encrypted.

  • Smalti.com and WitsEnd Mosaic do not sell or give away your personal information, including your email address, to anyone for any purpose.

  • We do not collect email address from other sources.  If you are receiving our newsletters it is because your have ordered from us or joined our mailing list.

  • We will never ask you to email us your credit card information.  We will call and speak with you directly for any sensitive information.  NEVER send it to us via email!

  • All of our PCs are protected by respected commercial anti-virus programs that are automatically updated on a regular schedule.  Additionally, virus scans of every file on our system are effected weekly and every incoming and outgoing is scanned for viruses as well.

  

International Orders  

We are happy to ship anywhere in the world. 

Place your order on-line (use an 'x' for any line that does not apply to your address).   Keep in mind that some countries may charge you a separate 'duty' charge after you receive your goods.  The rate depends on the country.  We are not responsible for duty or broker fees charged by your country or postal service. If we cannot ship via Global Priority we will email you your shipping options before processing your order.

International orders will automatically  be sent  via Global Priority. 

Orders under 3.5 lbs. cost of $10.95 USD (Canada & Mexico) $12.95 USD (all other countries). 

Orders over 3.5 but less than 20 lbs.  cost of $25.95 USD (Canada & Mexico) $41.95 USD (all other countries). 

Global Priority can take from 4 to 8  days, depending on where you are.  

Global Priority is not available to Italy or Russia.

For Orders in Australia and New Zealand see www.smaltiaustrailia.com

Return/Exchange Policy

  • We want you to be a happy Smalti.com customer! You may unconditionally return any item purchased if you are not satisfied.  We will refund the cost of the item (not including shipping) purchased within 30 days.  Contact us and let us know that you are making a return.  In your return package, include a copy of your invoice and reason for return.  Once receive and verify the return, we will credit your account promptly.

Returns via the US Postal Service ship to:

Smalti.com
PO Box 914
Pulaski, WI 54162

 All other shipping methods (UPS, FedEx, etc.)

Smalti.com
143 N. St. Augustine St.
Pulaski, WI 54162

Software, sample boards, books, opened tools, golds,  videos and special orders are non-returnable. 

 

All returns made after 30 days of the order will be subject to a 15% restocking fee.  Discontinued items and clearance items are not eligible for return or refund unless defective.

 

Yes, sometimes we make mistakes!  And when we do, we WILL fix it.  Please report any damage or defect within 48 hours of receipt of order and a replacement will be sent immediately.  A digital photo of the damage and packaging is appreciated but not necessary. 

 

All Clearance and discontinued item sales are FINAL.

 

To avoid returns, feel free to request a free sample by sending an email.  Please be specific as to which color (please use color numbers) you would like the sample of and include your complete mailing address.  We reserve the right to limit the number of samples.  Aureo and Orsoni Gold not included.

 

Please call  1-888-494-8736  if you have any questions.

Thank you for shopping at smalti.com ! !